Training

It is our endeavor to foster a culture of continuous learning and growth. Silgate believes that the skill sets of our associates are a very important ingredient for world-class services, for achievement of outstanding quality standards.

Since Learning and development is a continuous process meticulous attention is paid to the requirements of the candidates in terms of knowledge, skills and attitude. Consequently, our dedicated team of trainers emphasis on new inductee and ongoing training of our employees. The team focuses on accent and soft skills training.

The following programs and workshop are mandatory for all Associates joining our call center:

  Accent Neutralisation
  Telesales
  Communication skills
  Team Building
  Time Management

Training is managed so it can be planned and linked to business results

The Goal is very clear : "to ensure consistent customer experience"..