|
Customised Reporting
Aspect's (formerly Concerto) software provides pre-formatted Standard
Reports through in-built interface called DataViews and
External reports from the dialer. Reports can be generated to
reflect the Agent Performance, Campaign data like contact
ratio, inbound call statistics etc.
Touchstar Software has ODBC to generate Customised
analytical reports using interface Crystal Reports.
- Agent Signed In report provides details on
agents login duration, Not Ready time and Idle time helping
in agent performance.
- Agent Disposition helps in understanding call
disposition of dialed numbers for analysis of leads and
agent performance.
- Table Activity provide details on contact
information of calls and leads penetration.
- ACD Service Interval gives details on inflow
ratio in case of Inbound calls
.
[ Core Deployment
| Contact Center | Reporting
| Redundancy | Power
Backup |
Disaster Recovery | Scalability
| We use | Security
Control ]
|
