Silgate is one of India's leading offshore Customer Interaction Management and Business Process Management service provider. We offer end-to-end solution covering a wide range of industry verticals and our service portfolio encompasses all inbound, outbound, data conversion, data processing and data management services.

Silgate has a state-of-art facility in Mumbai, the commercial capital of India, integrating voice, data, facsimile on Aspects C I M, formerly concerto, and supported with  image and video channels at the agent desktop to transform customer interaction into an "Experience of Delight" for the its client customers.

Our facility is located two kilometers from the nearest International and domestic airport and is 100 meters away from the city's western express highway. The facilities include the following:

• Acoustically sealed production area.
• Well equipped Training room.
• All CSR stations with 17" LCD Monitor.
• Stress relaxing cafeteria.
• Conference room.
• Separate Administration area.
• Surveillance control systems.

Silgate was promoted in May, 2001 by a group of promoters who are professionals from media, publishing and public accounting fields. The Major Driving Force with Silgate are its promoters with over 100 years of combined entrepreneurial experience. The management team has demonstrated its capabilities to provide world-class Customer Services at competitive costs to its current clients.

The First Floor is Productive with a capacity for 150 seats on Concerto's Predictive Dialer and Touch star Power dialing solution; while the Operational capacity on 3rd Floor is 250 seats on Aspects EnsemblePro's Predictive Dialer with Blended solution, operating in three shifts with 24 x 7 support. The contact center operations commenced in Aug 2002. The company is aiming to expand its capacity to 800 seats by Aug 2006 and to more than 2000 seats by Dec-2007 to accommodate multi-year multi million dollar contracts.

One of the biggest challenge, call center and customer service professionals face is the exponential growth in Information industry. Therefore, Silgate strengthened the development of this area of expertise by stimulating Global interaction and exchange of knowledge Furthermore, our Network will collect and present new achievements and developments in the area of call centers and customer service.

Silgate is founded on this basic principle which stands as its strength. At Silgate success is a collaborative process and every active member of Silgate strives align itself with the vision and goals of the company.

At Silgate you will get satisfaction, enhanced efficiency at reduced costs. This fusion of resources and human skills-sets results in highest quality integrated customer service solutions.

Every Silgate CSR is trained to succeed with high standards of responsiveness, accuracy, availability and quality to perform & meet your expectations.