Customer Interaction services (CIS) :
Silgate’s customer interaction services are focused on
building a loyal customer base through :
Inbound and Outbound Voice calls.
Lead Generation
Web Promotion
Telemarketing (cross-sell / up-sell).
cross-sell: where call for a product is converted a sale in
another category, up sell: addon service sale along with one
product
BPO and Health care services.(Revenue
Cycle Management meeting HIPPA stds.)
Billing and Collections.
Personalized Technical support and surveys
: support via telephone, e-mail, fax, Internet and
online FAQ through the unique knowledgebase customized for
the campaign.
Surveys & Customer
Helpdesk.
Time share for Australia and telemarketing for
UK country.
