Advantages for outsourcing to Silgate.

• Large Educated Population: India is home to the largest educated English-speaking graduates in technical, marketing, engineering, and medical fields in the world. Entrance into reputed Colleges and Universities in India are even more competitive than the best in the U.S.
  
  
• Low Turnover: Customer care centers in the United States experience very high turnover, usually 40% to 70% per year. Considering the time and costs associated with training new CSRs, it becomes difficult to maintain quality service at a low cost. Since Indian call centers have only an average 5% of turnover.
  
  
• Low Costs: Compared to American call centers, outsourcing with Silgate would save you at least 50% in operational expenses.
  
  
• Complimentary Time Zone: The time zone difference between the U.S. and India is about 12 hours. This means that a job submitted in the evening at 6 p.m. PST, reaches India at 6 a.m. and is completed by 6am PST the following morning - saving you an entire work day!
  
  
• Increased operational efficiency and effectiveness: Silgate provides and manages world-class billing and customer care solutions with contracted service level agreements for online system availability, bill timeliness, bill accuracy, and critical outputs.
  
  
• Improved revenue stream and cash flow: Silgate helps you attain a more predictable cost structure that closely matches your revenue stream and cash flow, allowing you to focus on your core business.